Terms and Conditions

Balneário Pedagógico de Vidago


Terms and conditions

Balneário Pedagógico de Vidago – Provision of thermal and wellness services.

Articles 8, 13, 14 and 21 of the General Data Protection Regulation

The respect for the users of the Balneário Pedagógico de Vidago website, the protection of their data as well as of all those who relate directly or indirectly to our services and company are an absolute priority for us.

On the website of the Balneário Pedagógico de Vidago, it is important that you understand that we are completely transparent in the information we present and also in the information we collect and treat about those who browse our website.

Therefore, whenever you visit our website, you are presented with a message inviting you to read and accept our privacy policy. By accepting our privacy policy, we will store the IP address used by your computer, the date and time, for registration and proof purposes only.

Our website collects varied information - anonymous and never identifying the user - through the Google Analytics system, being able to obtain with these data statistics about the type of users, preferences, location and other anonymous and general information, in order to be able to provide better content and optimize our services and website.

In addition, we only collect personal data through the Contact Form available on the website.

In points 4, 5 and 6 we describe what data we collect and how we treat them, and at any time they can be accessed, edited or deleted by users.

Please note that we cannot guarantee that all URLs in this document will be functional when you read the document. All URLs in this data protection declaration are verified to be correct and active at the time of writing; however, we cannot guarantee that any URLs to external websites will remain functional over time, as such URLs are subject to change at the discretion of the external website owner.

If you have any questions, don't hesitate to contact us:

Address: Rua João de Oliveira

5425-352 Vidago

Phone: +351 276 301 515

Email: reservas.bpvidago@chaves.pt

Website: https://bpvidago.com/




This website uses cookies. Cookies are text files stored on a computer system via an Internet browser. Cookies allow us to recognise users of our website. The purpose of this recognition is to make navigation easier for users. The website user who uses cookies, for example, does not need to enter access data each time the website is accessed, because the website assumes this.

The data subject (the user) can, at any time, prevent the setting of cookies on our website using a corresponding setting of the Internet browser used and therefore permanently deny the setting of cookies. In addition, cookies that have already been set can be deleted at any time via the Internet browser or other software programs. This is possible in all popular Internet browsers and is commonly referred to as “clearing the cache”. If the data subject disables, the setting of cookies in the Internet browser used, not all the features of our website can be entirely usable.



This website collects general data and information when a data subject or an automated system accesses the website. This data and available information is stored in server log files. The data collected may consist of (1) browser types and versions used, (2) the operating system used by the system that accesses it, (3) the website through which the system arrives at our website (the so-called referent), (4) the sub-websites, (5) the date and time of access to the Internet website, (6) an Internet protocol address (IP address), (7) the Internet service provider of the system accessing to the website and (8) any other similar data and information that may be used in the event of an attack on our information technology systems.

When using this data and general information, we do not draw conclusions about the data subject. Rather, this information is necessary to (1) deliver our website content correctly, (2) optimise our website content, as well as your advertisement, (3), ensure the long-term viability of our technology systems website information and technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyber attack. Therefore, we analyse the data and information collected statistically to increase the protection and security of our company's data and ensure an optimal level of protection for the personal data we process. Anonymous data from server log files are stored separately from all personal data provided by a data subject.



This website uses an anonymized data collection system for web analysis and statistical use. Web analytics is the collection, aggregation and analysis of data about the behaviour of visitors on websites. A web analysis service collects, among other things, data about the website from which a person came, which pages were visited, or how often and for what duration a page was viewed. These analyses are mainly used to generate statistical reports to optimise a website and carry out a cost-benefit analysis of Internet advertising. The data relating to each user is kept for 50 months, after which it is permanently deleted.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043-1351, United States of America.

Google Analytics places a cookie on the data subject's information technology system. The definition of cookies is explained above. By setting the cookie, Google can analyze the use of our website. With each call to one of the individual pages of this internet website, which is operated by the controller and in which a component of Google Analytics has been integrated, the internet browser on the information technology system of the data subject will automatically send data via the element of the Google Analytics for online advertising purposes. In this technical procedure, the Google company gains knowledge of personal information, such as the IP address of the data subject, which allows Google, among other things, to understand the origin of visitors and carry out behavioral analyses on the website.

The data subject can, as indicated above, prevent the setting of cookies on our website at any time using a corresponding adjustment of the web browser used and therefore permanently deny the setting of cookies. This browser adjustment will also prevent Google Analytics from setting a cookie on the data subject's information technology system. In addition, cookies already used by Google Analytics can be deleted at any time via the web browser or other software programs.

Furthermore, the data subject has the possibility to object to a collection of data generated by Google Analytics, which is related to the use of this website and the processing of this data by Google. For this, the data subject must download a browser add-on at tools.google.com/dlpage/gaoptout and install it. This browser add-on informs Google Analytics – via JavaScript – that any data and information about visits to web pages cannot be transmitted to Google Analytics. Installing the browser add-on is considered an objection by Google. If the data subject's information technology system is later erased, formatted, or newly installed, the data subject must reinstall the browser add-on to disable Google Analytics.

If the browser add-on has been uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is deactivated, it is possible to perform the reinstallation or reactivation of the browser add-on.

More information and Google's applicable data protection provisions can be found at www.google.com/intl/en/policies/privacy and also at www.google.com/analytics/terms/us.html. Google Analytics is explained at www.google.com/analytics.



The Balneário Pedagógico de Vidago collects and uses the personal data of its customers (physical and online, whether actual or potential) in situations clearly identified as the Contact Form.

What is personal data?

Personal data is considered to be any and all information relating to a natural person, identified or capable of being identified.

Who are the holders of personal data?

The customer, or potential customer, a natural person, to whom the data relates and who enjoys, or intends to enjoy, the products, services, campaigns, made available by the Balneário Pedagógico de Vidago.

The representative or point of contact in the company, in the case of legal persons, within the scope of the execution of a contract, or pre-contractual due diligence, entered into between that company and the Balneário Pedagógico de Vidago.

What categories of personal data are processed by Balneário Pedagógico de Vidago?

Contact information: for example name, email, telephone, address.

Personal information: for example date of birth.

Information for the provision of services: for example Protocol

In the case of representatives of legal entities, we only collect the data essential for the proper execution of the contract, such as name, email, telephone and NIPC.

How, when and for what purposes is your personal data collected?

Your personal data may be collected in the following circumstances and for the following purposes:

Through the website of the Balneário Pedagógico de Vidago when contacting the Balneário Pedagógico de Vidago through the Contact Form in the Contacts tab.

For the purposes of entering into and executing a contract, namely, when purchasing a service.

For marketing campaigns, when you receive notifications of special offers by Balneário Pedagógico de Vidago, and with your express consent, you provide us with your personal data.

What are the grounds and duration of the processing of personal data?

Consent: your personal data may be processed by means of a free, specific, informed and explicit expression of will, pursuant to which you accept, by means of an unequivocal positive declaration or act, that your personal data be processed. For example, we process the personal data of our customers, and potential customers, with consent, for commercial and marketing purposes, namely marketing campaigns, promotions, satisfaction surveys about the services provided. On this basis, we also process data relating to your history of preferences and interests.

Pre-contractual steps and/or contract execution: your personal data may be necessary for the clarification of doubts, for the conclusion, execution and management of the contract entered into with the Balneário Pedagógico de Vidago.

Compliance with legal obligation: your data may be necessary for the fulfillment of a legal obligation to which the person responsible for the treatment, in this case the Balneário Pedagógico de Vidago, is subject. For example, in order to comply with tax obligations, we have to provide information to the Tax Administration.

Legitimate interest: your data may be necessary to carry out certain tasks related to the business activity of Balneário Pedagógico de Vidago, except in cases where your privacy and data protection rights must prevail. Examples: we process personal data based on legitimate interest, namely to improve our services, manage our relationship with the customer, before and during the services provided; within the scope of a contact with customers via the website and social networks; when we need to contact the representative of a legal person, within the scope of the performance of a contract.

How long do we keep your personal data?

Balneário Pedagógico de Vidago retains the personal data of the holders only for the period strictly necessary to pursue the purpose for which they were collected.

In certain cases, the law requires the retention of data for a specific period, namely in the case of data necessary for information to the Tax Authority, which will be kept for 10 years, according to the legislation in force.

We will also keep your data for as long as you have a contractual relationship with Balneário Pedagógico de Vidago. However, we may keep your personal data for periods longer than the duration of the contract, based on your consent, to ensure rights and duties related to the contract or in situations where there is a legitimate interest of Balneário Pedagógico de Vidago, always respecting the period necessary to pursue the purpose for which they were collected.

In the absence of a specific legal obligation, your data will be processed only for the period necessary to fulfill the purposes for which it was collected, and as long as there are legitimate grounds that allow its conservation by the Balneário Pedagógico de Vidago.

As a rule, your personal data, when processed for the purposes of marketing campaigns, will be kept for a maximum period of 3 years from the date of collection of your consent or the last contact made (whichever occurs last) and if, within this period, you have not withdrawn your consent.

Once the maximum retention period has been reached, the personal data will be irreversibly anonymized (and the anonymized data may be kept) or will be securely destroyed.

To whom do we transmit your personal data?

Balneário Pedagógico de Vidago transmits your personal data only when necessary for the purposes described above.

The suppliers and/or service providers of Balneário Pedagógico de Vidago are contractually subject to the same terms and conditions for the processing of personal data that this privacy policy establishes, and are prohibited from using, transferring, disclosing or registering the holder's personal data. for any purpose other than that for which they were specifically contracted.

Balneário Pedagógico de Vidago may transmit your personal data, depending on the purpose for which it was collected, to different recipients, such as reservation management platforms, tour operators, communication agencies, event promoters, and other commercial partners, being that only the data necessary for the development of the activity pursued by these entities within the scope of the purposes identified in this privacy policy will be transmitted.

Your personal data may also be transmitted to entities to whom the data must be communicated by law, such as the tax authority or the Aliens and Borders Service.

What are the rights of the holders of personal data?

Balneário Pedagógico de Vidago guarantees the applicability and compliance of all rights of the holder of personal data provided for in the General Data Protection Regulation and national legislation in force.

Right of Access

You have the right to obtain confirmation from Balneário Pedagógico de Vidago as to whether or not personal data concerning you are being processed and, if that is the case, the right to access your personal data and information concerning this same treatment, for example, may require an exact copy of your compilation and request additional information about the treatment we carry out.

Right of Rectification

You also have the right to obtain, without undue delay, from the Balneário Pedagógico de Vidago the rectification of inaccurate personal data concerning you, namely the right to correct or complete your personal data.

Right to data erasure (“right to be forgotten”)

You may exercise the right to obtain the erasure of your personal data by Balneário Pedagógico de Vidago, and without undue delay, provided that: the data is no longer necessary for the purpose that motivated its treatment; when you withdraw your consent, and there are no other valid grounds for its conservation; when you object to the treatment, and there are no general legitimate interests on the part of Balneário Pedagógico de Vidago, as well as in other cases legally provided for.

Right to Data Portability

You have the right to receive the personal data concerning you and which you have provided to Balneário Pedagógico de Vidago in a structured, commonly used, and machine-readable format, as well as the right to transmit this data to another person responsible for the treatment (if such is technically possible) without the Balneário Pedagógico de Vidago being able to prevent it, and if the treatment is based on consent or a contract, and if the treatment is carried out by automated means.

Right to withdraw consent.

You can, at any time, change your consent, limit it to certain types of treatment or withdraw it. However, the withdrawal of consent does not compromise the lawfulness of the treatment carried out based on the consent previously given.

Right of Opposition

You may also object, at any time, to the processing of personal data concerning yourself when there are no compelling and legitimate reasons for the processing that prevail over your interests, rights and freedoms or for the purposes of declaration, exercise or defence of a right in a court case.

Right to Treatment Limitation

In certain situations, you have the right to obtain from the Balneário Pedagógico de Vidago the limitation of the processing of your data, namely, if you contest the accuracy of the personal data for a period that allows the Balneário Pedagógico de Vidago to verify its accuracy, in cases where the data are no longer necessary for the purposes of the treatment but are still required by the data subject for the purposes of declaring, exercising or defending a right in legal proceedings and even when opposing the treatment until it is verified that the reasons of interest of the Balneário Pedagógico de Vidago, prevail over yours, as well as in other legally provided cases.

Right not to be subject to any automated decision

You have the right not to be subject to any decision made solely on the basis of automated processing, including the definition of profiles, which produces effects in your legal sphere or which significantly similarly affects you.

How to exercise your rights?

You may exercise your rights free of charge unless it is a manifestly unfounded or excessive request, in which case a reasonable fee may be charged, taking into account the costs.

We will respond to your requests within a maximum period of 30 days, except in cases of more complex requests.

In fact, you can exercise your rights through the following addresses:

Address: Rua João de Oliveira

5425-352 Vidago

Phone: +351 276 301 515

Email: reservas.bpvidago@chaves.pt

Website: https://bpvidago.com/



The website of the Balneário Pedagógico de Vidago contains a Contact Form that allows a quick electronic contact with our company. If a data subject contacts Balneário Pedagógico de Vidago by email or through a contact form, the personal data transmitted by the data subject is automatically stored. There is no transfer of this personal data to third parties.



This website may contain links to other electronic sites. We are not responsible for the privacy policies of these same websites. Users are advised that, when accessing other electronic sites, they consult the pages that, within those sites, refer to their privacy policies.



In case of doubt or clarification of any aspect of our Privacy Policy, please inform our company through the means and/or contacts contained in this Privacy Policy.


This Privacy Policy was updated on September 17, 2021.

Balneário Pedagógico de Vidago
Rua João de Oliveira, s/n
5425 - 352 Vidago
Thermal Season 2023
9th may to 28th october
(+351) 276 301 515
Tuesday to Saturday 3.30pm-7pm